Many patients praise Dr. Cope's dental work and the team's warmth, with strong notes on emergency care and anxiety support. However, repeated complaints surface: a $50 cancellation fee even with advance notice, lengthy turnarounds on denture repairs with poor communication, and occasional roughness from Dr. Cope during routine procedures that leaves some questioning reliability.
Most patients credit Dr. Elliott and his team with turning around their dental experience, from building trust with anxious patients to making implants feel approachable. One review flags pricing concerns relative to other local practices.
Every recent visit lands as a relief. Staff and Dr. Stackhouse explain each step, keep pain down, and make nervous patients feel safe enough to return. Reviewers call it the best dental experience they've had, switching practices specifically to stay. Named staff (Shannon, Kerri Rish) earn consistent praise for warmth alongside professional skill. The office handles urgent implant repairs the same day, crown work, and denture consultations without rush.
Walk-in and same-day appointment experience works well; staff members Jess, Victoria, and Makya earn specific praise. Dr. Sheftall is named consistently as caring and informative. The main friction points are wait times (30 minutes to two hours past appointment time) and the accessibility setup (ramp too steep, no wheelchair-accessible exam rooms), though the cozy waiting room gets regular mention. Patients travel from as far as 90 minutes away and report feeling listened to and taken seriously. Front desk coordination can feel disorganized when emergencies cause rescheduling. The tone is casual and personal: staff give customer appreciation swag bags, and return patients say they now look forward to visits.
Last updated 2026-07-21