Dentists of West Columbia earns consistent praise for its approachable, patient-focused team. Reviewers single out Dr. Liens, Dr. Poole, and Dr. C by name, plus hygienist Jonathan and front desk staff Ebony for going above and beyond to ease anxiety and explain procedures clearly.
One recent concern: a patient reported the office pressured her to pay out-of-pocket for a cleaning her insurance covers, contradicting her prior dentist's findings. The practice lists general dentistry and implant services; their website notes financing through Smile Generation (0% for 60 months, up to $25,000 approved).
Dr. Loftis and his team earn consistent praise for their warmth, patience, and ability to explain dental work clearly. Patients report feeling welcomed as family and staying loyal for years. One caveat: a new patient faced a two-month wait, suggesting availability may be tight despite the friendly reputation.
Most patients praise Dr. Gonzalez and staff for gentle, fast tooth extractions and calming anxious patients through painful emergencies. Many mention same-day service and thorough explanation of their condition within an hour. Insurance and pricing are recurring pain points. Patients say staff told them Delta Dental was accepted, then arrived to demands for $99-$536 upfront with claims to file later. Several note the office manager's attitude as dismissive or rude. Financing is available, but that upfront cost barrier frustrates many.
Most patients credit Dr. Elliott and his team with turning around their dental experience, from building trust with anxious patients to making implants feel approachable. One review flags pricing concerns relative to other local practices.
Last updated 2026-07-21